Local Management Boards and General Public Customer Service

How Well: % of quality resources shared by the Office with the Boards

91%FY 2016

Data Discussion

This Performance Measure is collected through the annual Local Management Board survey. Those completing the survey are asked to respond to the question, "How satisfied are you with the quality of the information shared by the Office via email, memos, newsletter, website, etc?" Responses of "Satisfied" or "Extremely Satisfied" are counted in the numerator and used to calculated the percentage.

Scorecard Result Program Indicator Performance Measure Action Actual Value Target Value Tag S R I P PM A m/d/yy m/d/yyyy