Local Management Boards and General Public Customer Service

How Well: % of work (phone calls, emails, etc.) completed on time

83%FY 2016

Line Bar
Data Discussion

This Performance Measure is collected through the annual Local Management Board survey. Those completing the survey are asked to respond to the question, "How satisfied are you with the timeliness of staff responses to your inquiries or requests for assistance?" Responses of "Satisfied" or "Extremely Satisfied" are counted in the numerator and used to calculated the percentage.

Scorecard Result Program Indicator Performance Measure Action Actual Value Target Value Tag S R I P PM A m/d/yy m/d/yyyy