Community Support

Community Support

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What We Do

Our health information and treatment access program, Live Hep C Free is run by people who have experience of living with hep C.

The program aims to meet people where they’re at, with the healthcare they need.

Previously known as Living WellLive Hep C Free is focused on giving people easier and simpler access to hep C testing, FibroScan, and treatment as well as information and support around hep C and liver health.

Our peers work in partnership with hepatitis healthcare workers to help get more people tested for hep C and more people cured. Everywhere that the Live Hep C Free program goes, so too does access to blood testing, FibroScanning, and hep C treatment.

Who We Serve

The program works with anyone in the community living with hep C including people in residential rehabs, people experiencing homelessness, people accessing methadone clinics and drug health services, people who inject drugs and people affected by the criminal justice system.

How We Impact

The Live Hep C Free program can operate in three distinct models depending on the needs of each service. All of these models are centred on being run or facilitated by our expert peer workers.

  • 4 week, structured and facilitated group model run primarily in residential rehabs. Over 4 sessions our peers work with people in residential rehabs to deliver information on hep C, empower participants, and bring hepatitis healthcare (testing, FibroScan, and treatment) on-site with a healthcare worker.
  • liver ‘blitz’ model where we offer a one-stop shop for hepatitis healthcare. Over a day or few hours, we work with healthcare workers to offer access to hep C testing, FibroScan, and treatment to people already accessing the service, be that a homelessness, drug health or other service.
  • An outreach model where peers are paired with hepatitis healthcare workers to regularly attend a particular service such as a methadone clinic or homelessness service. Our peers engage with service users about hep C and assist the healthcare worker in increasing hep C testing and treatment.

We strongly believe in making hep C testing and treatment as easy and simple as possible to access so that people have the opportunity to live healthier, to live better, and to live hep C free.

PM
Q2 2019
52
1
PM
Q2 2019
546
1
Ed-C&H
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What We Do

C-een & Heard speakers are invited to give talks to different groups of people. Speakers talk about their experience of living with hep B or C and how stigma and discrimination affected them. C & H speakers are annually trained on public speaking. C & H speakers give hep B and C a face.

Who We Serve

C & H speakers have addressed their stories to healthcare workers and the general public at community events. C&H speakers have been invited by Liver Clinics like RPA. We have worked with the following organisations: Come In Youth Resource Centre, Aboriginal Medical Service Western Sydney, Substance.org, Youth off the streets, Youth Health AOD Community, Marrin Weejali Aboriginal Corporation, HARP Health Promotion Team, ASHM, Red Cross, CNS | Needle and Syringe Program, Prince Henry Community Centre, Little Bay and Kingswood High School.

How We Impact

C& H speaker sessions have shown that they are effective as audiences can put a face to hep C. Our feedback shows that C&H speakers give more depth to an education session. We have speakers who are trained in public speaking skills and annual refresher courses are organised for our C&H staff to keep them up to date with up to date treatment developments.

PM
Jun 2019
6
7
1
PM
AFY 2019
28#
20#
1
CS-Info
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Who We Serve
How We Impact
CS-Info
PM
Jun 2019
149
175
2
PM
Jun 2019
123
53
2
PM
Jun 2019
48%
30%
2
PM
Jun 2019
9%
10%
3
PM
Jun 2019
10%
10%
1
PM
Jun 2019
90%
90%
3
PM
Jun 2019
44%
2
PM
Jun 2019
2%
6%
1
CS-LT
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Time
Period
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Value
Current
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What We Do

Let's Talk is a specialised hepatitis-aware Counselling Service, operating from Hepatitis NSW' office.

We provide Face to Face, Telephone and Skype counselling sessions (by appointment and on-the spot counselling ) to affected individuals.

All our counsellors are trained in understanding viral hepatitis and it's impact on person's physical, emotional and mental health.

We provide counselling during office hours Monday to Friday (Face to Face and Telephone)

Our service is free of charge.

Who We Serve

Anyone affected by viral hepatitis living in NSW:

- clients living with viral hepatitis C and B

- clients seeking treatment for hepatitis; clients currently on treatment; clients choosing not to treat hepatitis or postponing treatment

- individuals dealing with severe consequences of living with viral hepatitis (e.g. advanced liver disease, liver failure, waiting for / living with liver transplant)

- clients after treatment (either cleared hepatitis or treatment unsuccessful, looking at other options)

- we support people whom have cleared the virus in the past, but still deal with consequences (side effects, isolation, health issues, etc.)

- family or cares of people living with viral hepatitis (especially during treatment for hepatitis)

How We Impact

During and after participating in our Counselling Program, our clients report feeling clearer about planning their health-care and navigating the health system, greater capacity to "self-manage", increased ability to recognise and deal with their emotions, achieving or working to achieve life-style balance, increased self-awareness, mindfulness and social ecology.

All our clients report feeling less isolated due to having an understanding person to talk to and most people report that counselling with Let's Talk made a positive impact on their sense of well being.

We apply person-centred, wellness-focused approach to counselling and work with our clients toward finding their strengths, building resilience, creating pathways and strategies to improve self-care, resolve issues, finding solutions to problems and empower our clients to live create lasting changes to make life healthier and more fulfilling.

Quotes from our clients: 

"Thank you! Thank you! for all the support your wonderful service provides. Let's Talk Counselling at HNSW is the ONLY support I have and I would not have made it through treatment (10 days to go :)) without you all!" 

"I called Hepatitis Helpline after receiving hepatitis C diagnosis in March, 2016. I was so shocked, stressed, very upset as my health was already compromised by other illness. I was told that hep C can be cured. I was also recommended to try counselling and started getting weekly sessions. My counsellor supported me all the way through till I finally gotten onto hep C new treatment. It is now 2017, I have completed my treatment and had "hepatitis C not detected" result at 3 months after I finished my pills. My counsellor was there for me and I still have sessions every 2 weeks. I still have few health issues, but started feeling much better - hope this is because hep C is gone! I am planning to stop having counselling sessions, but have to say that support that I've had was amazing. Thank you!"

“I have found my counselling sessions vital to my mental health and wellbeing. After spending three years in extremely poor health, I have unfortunately acquired some significant issues in coping with family and my life in general.  My counsellor has played an important part in my recovery, she is non- judgemental and very understanding, I feel that we have a strong connection and I trust her with my life stories. I have felt very isolated with my illness and the fact that I had hep C for so many years. The disease has had, and continues to have, a negative impact of my life and that of my family. Thank God I have had someone to talk to and to support me through this. I feel that I have travelled in a positive direction since starting counselling. I know that I still have a way to go. Even though I have received the good news and at last I am free of the disease, the impact of the sickness for all these years has left me mentally and physically exhausted, but I do feel that with my counsellor’s help I can see a brighter and healthier future. Feeling positive and thankful.”

PM
Jun 2019
34
20
1
CS-LT
PM
Jun 2019
12
10
1
PM
Jun 2019
95%
90%
1
PM
Jun 2019
100%
90%
58
CS-HC
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Current
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Current
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What We Do

Hep Connect is a peer based phone service for people engaging in the hep C cure. Clients are supported by trained casual staff who have lived hep C treatment experience. Peers support individuals through various complexities around the client's hep C treatment journey. The Hep Connect program is unique in the hep C field. Our peers use a client centred approach fostering autonomy and self-determination over when they are supported and their own hep C treatment and associated issues. 

Who We Serve

People living with hep C including those with liver transplant experience. We also work with CNCs, doctors and other health care services who may refer people with Hep C to Hep Connect.

How We Impact

Hep Connect workers are engaged as casual staff members. Peers are trained annually equipping them with the latest treatment information and support skills. Many clients using Hep Connect services have felt less isolated after talking with someone who has been through what they are going through. Clients have indicated connecting with someone with hep C normalises their situation. Hep Connect is a confidential free service made available at times that best suit the client.

CS-HC
PM
Mar 2019
4
8
1
CS-HC
PM
Mar 2019
4
6
1
PM
Mar 2019
100%
90%
5
PM
Mar 2019
100%
90%
29
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