Community Support

Community Support

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What We Do

Our health information and treatment access program, Live Hep C Free is run by people who have experience of living with hep C.

The program aims to meet people where they’re at, with the healthcare they need.

Previously known as Living WellLive Hep C Free is focused on giving people easier and simpler access to hep C testing, FibroScan, and treatment as well as information and support around hep C and liver health.

Our peers work in partnership with hepatitis healthcare workers to help get more people tested for hep C and more people cured. Everywhere that the Live Hep C Free program goes, so too does access to blood testing, FibroScanning, and hep C treatment.

Who We Serve

The program works with anyone in the community living with hep C including people in residential rehabs, people experiencing homelessness, people accessing methadone clinics and drug health services, people who inject drugs and people affected by the criminal justice system.

How We Impact

The Live Hep C Free program can operate in three distinct models depending on the needs of each service. All of these models are centred on being run or facilitated by our expert peer workers.

  • 4 week, structured and facilitated group model run primarily in residential rehabs. Over 4 sessions our peers work with people in residential rehabs to deliver information on hep C, empower participants, and bring hepatitis healthcare (testing, FibroScan, and treatment) on-site with a healthcare worker.
  • liver ‘blitz’ model where we offer a one-stop shop for hepatitis healthcare. Over a day or few hours, we work with healthcare workers to offer access to hep C testing, FibroScan, and treatment to people already accessing the service, be that a homelessness, drug health or other service.
  • An outreach model where peers are paired with hepatitis healthcare workers to regularly attend a particular service such as a methadone clinic or homelessness service. Our peers engage with service users about hep C and assist the healthcare worker in increasing hep C testing and treatment.

We strongly believe in making hep C testing and treatment as easy and simple as possible to access so that people have the opportunity to live healthier, to live better, and to live hep C free.

PM
Q4 2018
33
1
PM
Q4 2018
731
5
Ed-C&H
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What We Do

C-een & Heard speakers are invited to give talks to different groups of people. Speakers talk about their experience of living with hep B or C and how stigma and discrimination affected them. C & H speakers are annually trained on public speaking. C & H speakers give hep B and C a face.

Who We Serve

C & H speakers have addressed their stories to healthcare workers and the general public at community events. C&H speakers have been invited by Liver Clinics like RPA. We have worked with the following organisations: Come In Youth Resource Centre, Aboriginal Medical Service Western Sydney, Substance.org, Youth off the streets, Youth Health AOD Community, Marrin Weejali Aboriginal Corporation, HARP Health Promotion Team, ASHM, Red Cross, CNS | Needle and Syringe Program, Prince Henry Community Centre, Little Bay and Kingswood High School.

How We Impact

C& H speaker sessions have shown that they are effective as audiences can put a face to hep C. Our feedback shows that C&H speakers give more depth to an education session. We have speakers who are trained in public speaking skills and annual refresher courses are organised for our C&H staff to keep them up to date with up to date treatment developments.

PM
Jan 2019
3
7
1
PM
AFY 2019
12#
20#
1
CS-Info
P
Time
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Current Actual Value
Current Target Value
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What We Do
Who We Serve
How We Impact
CS-Info
PM
Dec 2018
84
175
3
PM
Dec 2018
61
53
3
PM
Dec 2018
46%
30%
1
PM
Dec 2018
10%
10%
2
PM
Dec 2018
13%
10%
1
PM
Dec 2018
79%
90%
1
PM
Dec 2018
29%
2
PM
Jul 2018
1%
6%
1
CS-LT
P
Time
Period
Current Actual Value
Current Target Value
Current
Trend
What We Do

Let's Talk is a specialised hepatitis-aware Counselling Service, operating from Hepatitis NSW' office.

We provide Face to Face, Telephone and Skype counselling sessions (by appointment and on-the spot counselling ) to affected individuals.

All our counsellors are trained in understanding viral hepatitis and it's impact on person's physical, emotional and mental health.

We provide counselling during office hours Monday to Friday (Face to Face and Telephone)

Our service is free of charge.

Who We Serve

Anyone affected by viral hepatitis living in NSW:

- clients living with viral hepatitis C and B

- clients seeking treatment for hepatitis; clients currently on treatment; clients choosing not to treat hepatitis or postponing treatment

- individuals dealing with severe consequences of living with viral hepatitis (e.g. advanced liver disease, liver failure, waiting for / living with liver transplant)

- clients after treatment (either cleared hepatitis or treatment unsuccessful, looking at other options)

- we support people whom have cleared the virus in the past, but still deal with consequences (side effects, isolation, health issues, etc.)

- family or cares of people living with viral hepatitis (especially during treatment for hepatitis)

How We Impact

During and after participating in our Counselling Program, our clients report feeling clearer about planning their health-care and navigating the health system, greater capacity to "self-manage", increased ability to recognise and deal with their emotions, achieving or working to achieve life-style balance, increased self-awareness, mindfulness and social ecology;

all our clients report feeling less isolated due to having an understanding person to talk to and most people report that counselling with Let's Talk made a positive impact on their sense of well being.

We apply person-centred approach ("short term, solution-focused counselling therapy") to counselling and work with our clients toward finding their strengths, building resilience, creating pathways and strategies to improve self-care, resolve issues, finding solutions to problems and empower our clients to live create lasting changes to make life healthier and more fulfilling.

Quote from our client: 

"Thank you! Thank you! for all the support your wonderful service provides. Let's Talk Counselling at HNSW is the ONLY support I have and I would not have made it through treatment (10 days to go :)) without you all!"

Quote from our client: 

"I called Hepatitis Helpline after receiving hepatitis C diagnosis in March, 2016. I was so shocked, stressed, very upset as my health was already compromised by other illness. I was told that hep C can be cured. I was also recommended to try counselling and started getting weekly sessions. My counsellor supported me all the way through till I finally gotten onto hep C new treatment. It is now 2017, I have completed my treatment and had "hepatitis C not detected" result at 3 months after I finished my pills. My counsellor was there for me and I still have sessions every 2 weeks. I still have few health issues, but started feeling much better - hope this is because hep C is gone! I am planning to stop having counselling sessions, but have to say that support that I've had was amazing. Thank you!"

PM
Jan 2019
22
20
1
CS-LT
PM
Jan 2019
8
10
1
PM
Jan 2019
90%
90%
1
PM
Jan 2019
100%
90%
53
CS-HC
P
Time
Period
Current Actual Value
Current Target Value
Current
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What We Do

Hep Connect is a peer based phone service for people engaging in the hep C cure. Clients are supported by trained casual staff who have lived hep C treatment experience. Peers support individuals through various complexities around the client's hep C treatment journey. The Hep Connect program is unique in the hep C field. Our peers use a client centred approach fostering autonomy and self-determination over when they are supported and their own hep C treatment and associated issues. 

Who We Serve

People living with hep C including those with liver transplant experience. We also work with CNCs, doctors and other health care services who may refer people with Hep C to Hep Connect.

How We Impact

Hep Connect workers are engaged as casual staff members. Peers are trained annually equipping them with the latest treatment information and support skills. Many clients using Hep Connect services have felt less isolated after talking with someone who has been through what they are going through. Clients have indicated connecting with someone with hep C normalises their situation. Hep Connect is a confidential free service made available at times that best suit the client.

CS-HC
PM
Jan 2019
5
8
2
CS-HC
PM
Jan 2019
3
6
1
PM
Jan 2019
100%
90%
3
PM
Jan 2019
100%
90%
27
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