Clear Impact logo

Organisational

Organisational

Org-Comp
Complaints
P
Time Period
Current Actual Value
Current Target Value
Current Trend
What We Do
Who We Serve
How We Impact
Org-Comp
# of complaints
PM
Dec 2017
0
0
14
Org-Comp
% of complaints responded to within 3 days
PM
Dec 2017
100%
100%
42
Org-Comp
% of people who state that their complaint was resolved to their satisfaction
PM
Dec 2017
100%
100%
39
Org-Pers
Personnel
P
Time Period
Current Actual Value
Current Target Value
Current Trend
What We Do
Who We Serve
How We Impact
Org-Pers
# of employees
PM
Dec 2017
18
19
1
Org-Pers
% of employees with the organisation 1 year or more
PM
AFY 2017
74%
100%
1
Org-Pers
% of staff with an up-to-date Personal and Professional Development Plan
PM
AFY 2017
100%
100%
2
Org-Pers
% of staff who rate their level of satisfaction in their work at HNSW as high or very high
PM
AFY 2017
87%
100%
1
Org-Pers
% of staff who rate their opportunities to develop professionally as good or excellent
PM
AFY 2017
87%
100%
1
Org-Fin
Finance
P
Time Period
Current Actual Value
Current Target Value
Current Trend
What We Do
Who We Serve
How We Impact
Org-Fin
# of invoices paid
PM
Jan 2019
120
1
Org-Fin
% of invoices paid in 30 days
PM
Jan 2019
99%
100%
14
Org-Fin
% of services showing an accurate unit cost
PM
Org-Fin
% of senior staff who report that the budget and finance provides the support they need to do their job as 'good' or better
PM
AFY 2017
87%
100%
1
Org-Fin
Surplus or deficit as a % of the overall budget
PM
AFY 2017
1%
5%
1
Org-Safe
Safety
P
Time Period
Current Actual Value
Current Target Value
Current Trend
What We Do
Who We Serve
How We Impact
Org-Safe
# of WH&S internal audits
PM
Dec 2017
1
1
42
Org-Safe
# of incidents
PM
Dec 2017
0
0
23
Org-Safe
% of staff who rate facilities support 'good' or better
PM
AFY 2017
93%
100%
2
Org-IT
IT
P
Time Period
Current Actual Value
Current Target Value
Current Trend
What We Do
Who We Serve
How We Impact
Org-IT
% of staff reporting satisfaction around IT support as 'good' or better
PM
AFY 2017
93%
100%
1
Org-Vol
Volunteers
P
Time Period
Current Actual Value
Current Target Value
Current Trend
What We Do
Who We Serve
How We Impact
Org-Vol
# of volunteers per annum
PM
AFY 2022
18
6
Org-Vol
# of volunteers per month
PM
Jun 2022
2
3
Org-Vol
# of volunteer hours
PM
Jun 2022
17
1
Org-Vol
% of volunteers who are satisfied with their volunteering experience at HNSW
PM
AFY 2019
89%
100%
1
Org-Vol
% of volunteers reporting feeling they have played a valuable role in the HNSW community
PM
AFY 2019
92%
100%
1
Org-Gov
Governance
P
Time Period
Current Actual Value
Current Target Value
Current Trend
What We Do
Who We Serve
How We Impact
Org-Gov
# of Board Meetings
PM
Dec 2017
0
0
1
Org-Gov
% of Board action points that are dispatched within 3 months of being made
PM
Q4 2014
80%
0
Org-Gov
% of Board Members agreeing that the Board's contribution to the organisation's performance has been significant or very significant
PM
AFY 2017
100%
90%
1

Clear Impact Suite is an easy-to-use, web-based software platform that helps your staff collaborate with external stakeholders and community partners by utilizing the combination of data collection, performance reporting, and program planning.

Scorecard Container Measure Action Actual Value Target Value Tag S A m/d/yy m/d/yyyy