Lower overall enrollments for FY19 resulted from:
- A portion of the initial connections between navigator and potential participant conducted over the phone resulted in a referral that did not necessitate a face-to-face meeting
- Some of the families experiencing a crisis who were referred for navigation saw a resolution of said crisis before following through with their navigation appointment, which resulted in no enrollment.
Fewer disconnected youth were enrolled in FY19, in part to the situations above, and in addition:
- There are many challenges with getting youth in particular to follow-through with initial in-person meetings after referral
- A number of the youth who sought services did not meet the definition and age criteria; said youth were not attending school but were too young to legally drop out of school.
With regard to disconnected youth completing a plan, the number appears down compared to FY18 because enrollments were down, but every youth served in FY19 (100%) did complete a plan.
First year of GOC funded program focusing exclusively on disconnected youth and families impacted by incarceration. Has required an adjustment in how connections and services provided based on needs and attributes of these populations.
- Identifying youth is easier than keeping them engaged in services.
- Began tracking number of connection attempts and number of successful connections
- Families impacted by incarceration better at reaching out and reconnecting with navigators than youth
- Most successful interactions occur with participants who are linked and connected to outside services providers for long term service