HF 1 The Empowerment Survey is given when a case is opened at the beginning of their engagement and at the end of working with a family. The Satisfaction Surveys have the same new regulation. Therefore, data was not collected for the Empowerment Survey or Satisfaction Survey. New performance measures are being researched since these are no longer appropriate.
HF 2 The Empowerment Survey was reevaluated and the Navigator was able to have 2 clients complete. In FY 20, the Empowerment Survey will be given every 6 months to ensure there is an appropriate measure available. The Family Satisfaction Surveys will also be revised so more clients will be able to complete the survey.
HFY20 1 The following measures were discontinued for FY 20: Partipipants who report satisfcation with Family Navigation Services after 6 months of particpation; # of families who maintain their relationship with the Family Navigator for 3 months or more by responding to or initiating no less than one contact per month; and families who report positive reconnection with incarcerated or faormerly incarcerated parent within first year. These performance measures were replaced because there were more important aspects to measure. There seems to be a vast improvement of clients served, and have met their annual goals.