Choices for Care - High/Highest (CFC) Go Back

% of people in Choices for Care who report they can choose or change any of the services they receive.

Story Behind the Curve

A case manger’s job is to help the individual and family become well-informed about all choices that may address the needs and outcomes identified in the plan.  Conflict of interest may promote conscious or unconscious “steering” which may limit a person’s access to services.  An individual’s perception of his/her option to choose or change any of the services he/she receives is an indicator of conflict free case management.


Area Agencies on Aging (AAA), Home Health Agencies, Adult Day Programs, and Authorized Agencies

What Works

•  Person centered planning

•  DAIL Quality oversight of programs

Action Plan

DAIL staff will conduct a statewide assessment to identify and address areas of potential conflict of interest.

Scorecard Result Program Indicator Performance Measure Action Actual Value Target Value Tag S R I P PM A m/d/yy m/d/yyyy