% of people in Choices for Care who report they can choose or change any of the services they receive.
Story Behind the Curve
A case manger’s job is to help the individual and family become well-informed about all choices that may address the needs and outcomes identified in the plan. Conflict of interest may promote conscious or unconscious “steering” which may limit a person’s access to services. An individual’s perception of his/her option to choose or change any of the services he/she receives is an indicator of conflict free case management.
Area Agencies on Aging (AAA), Home Health Agencies, Adult Day Programs, and Authorized Agencies
• Person centered planning
• DAIL Quality oversight of programs
DAIL staff will conduct a statewide assessment to identify and address areas of potential conflict of interest.