Vermont Psychiatric Care Hospital (VPCH)

% of patients who report being treated with courtesy and respect (in development)

Story Behind the Curve

VPCH currently uses a brief survey that is provided to patients at discharge.  VPCH is not able to calculate a measure because it receives a very small number of responses to the survey.  VPCH is examining other survey methods and tools to obtain this information.

What Works
Action Plan
Notes on Methodology
Scorecard Result Program Indicator Performance Measure Action Actual Value Target Value Tag S R I P PM A m/d/yy m/d/yyyy