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Goal 4.2 - Our Staff use a Performance Management System and Quality Improvement Methods to Increase Effectiveness and Eliminate Waste

Monitor and evaluate the effectiveness of the performance management and quality improvement processes.

Definition

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Story Behind the Curve

Objective 4.2.3 Update (December 2015) – The department has obtained baseline data for the performance management system and QI program goals, objectives, and measures; but cannot yet evaluate progress towards them.

Partners

What Works

Strategy

Strategy 4.2.3.1 - Create a reporting process with templates for staff to regularly provide feedback on progress toward achieving stated objectives.
Strategy 4.2.3.1 Update (December 2015) – A standardized performance measure reporting template is being used to track progress of employee performance measures. Directors, program managers, and supervisors use this template to celebrate achievements, as well as discuss barriers to successful implementation of performance measures with employees on a quarterly basis.

Measure 4.2.3.1.1 - Percent of measures and key indicators that report progress toward goals.
Measure 4.2.3.1.1 Update (December 2015) – Zero percent. The department has obtained baseline data for the key performance indicators included in the performance management systems goals, objectives, and measures; but cannot yet evaluate progress towards them.

Clear Impact Suite is an easy-to-use, web-based software platform that helps your staff collaborate with external stakeholders and community partners by utilizing the combination of data collection, performance reporting, and program planning.

Scorecard Container Measure Action Actual Value Target Value Tag S A m/d/yy m/d/yyyy