Administrative Services & Operations Unit

% of staff hired during the quarter who attend the first available New Employee Orientation (NEO) training

0.0%SFQ2 2020

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Notes on Methodology

  • Senior Leadership
  • DVHA Managers
  • DVHA Supervisors
  • New DVHA staff
Story Behind the Curve

Research indicates that a successful onboarding process improves employee engagement and leads to retaining top talent. The Department of Vermont Health Access (DVHA) New Employee Orientation (NEO) provides an opportunity for new staff to make the connection between the work that they do in their position and how that rolls up to our overall department and agency mission.   

Going forward, all new employees will be assigned the DVHA New Employee Orientation in LINC as they are onboarded. There is a reporting feature in LINC that will allows the Admin Unit to track completion and develop this key performance indicator. The completion reports in LINC will be compared to reports in people soft (VTHR) for new hires/transfers into the department.  Only classified employees, including full or part time limited service and permanent positions are required to take the NEO; temporary or contracted staff are not.

NEO training in March was canceled due to limited staff. NEO has not been rescheduled due to COVID-19.

Last updated: 07/15/2020

  • DVHA’s New Employee orientation is presented by Senior Leadership. They will continue to prioritize orientation as an opportunity to engage with new staff and provide insight into the important work that DVHA does.
  • The Administrative Services Unit will continue to work with Managers and Supervisors to ensure they are allowing and encouraging new staff to take time to attend orientation training in person at the Waterbury complex.
Scorecard Result Container Indicator Measure Action Actual Value Target Value Tag S R I P PM A m/d/yy m/d/yyyy