We are consistently reaching our enrollment goal of 75% of those accepted.  This is due to a variety of factors including: improved outreach efforts that reach our target population, intensive efforts to make contact with those referred, case managers' improved facility with engaging clients/caregivers on the phone and describing services in a way that increases perceived relevance

Healthcare and community service providers, caregivers and clients.

OAHR has found that frequent community outreach, educating our referring partners about our services, is most likely to lead to appropriate referrals. Also in order to increase enrollment rate, we encourage our referring partners to discuss the referral with their patients/clients in advance and let them know to expect a call from our program. Additionally, in some instances it is important to coordinate with referrers for “warm handoffs” in order to give clients a better sense of continuity and promote trust. Finally, we have had to become more flexible about our pace of engagement, as well as the type, mode, and intensity of contact we provide, utilizing telehealth encounters for building rapport, performing assessments, and providing linkage, interventions, and services.

See previous item on "Referrals Accepted."  OA/HR program supervisor to continue with targeted outreach.