Business Office

Accounts Receivable: % of provider taxes ($) collected by DVHA vs. invoiced/estimated

157.0%Sep 2020

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  • Department of Finance & Management
  • Agency of Human Resources Central Office
  • State of Vermont Treasurer’s Office
  • Providers, including Hospitals, Home Health Agencies, Nursing Home Facilities, Independent Care Facilities, and Pharmacies
Story Behind the Curve

This performance measure shows how efficiently the DVHA Business Office is managing the financial and business aspects.  Measure components include Provider Tax by type: Nursing Home Facilities, Hospitals, ICF (Independent Care Facilities), Home Health Agencies, and Pharmacies.

  • This excludes Ambulance Assessments, as they are only billed annually.
  • Pharmacies self-report each month, so some taxes are estimates.

DVHA has some providers that owe past due taxes.  More aggressive collection processes were developed and implemented in the first half of 2017, accompanied by updated standard operating procedure (SOP) documents. This resulted in several providers making additional payments, which is reflected in the July statistics, as more taxes were collected than billed.  Accounts Receivable continues to collect past due payments. 


% of Provider Tax Collection was lower this month, caused by 9 Nursing Home Facilities (all owned by Genesis) paid their September 2019 Provider Tax totaling close to ½ million dollars late, they paid in October.  

This continues to be under 100% because there are 3 hospital providers that are struggling to pay this regularly and timely.


Accounts Receivable did not reach its goal for March & April due the low cashflow of the Providers due to the COVID-19 pandemic “stay safe, stay home” order by the Governor Scott.  There were less services provided which resulted in less revenue for this period.   


% of provider taxes collected by DVHA vs. invoiced/estimated: Hospitals percentage of provider tax received is down, they have been given relief by allowing them more time to pay due to the COVID-19 pandemic.


The percentage increased in August because hospitals are paying their true-up payments from SFY2020

Last updated:  10/15/2020


A formal process has been instituted to collect provider taxes, including regular communication with providers when payments are not received on time. As a last resort, Medicaid payments are garnished to collect these taxes.

Scorecard Result Container Indicator Measure Action Actual Value Target Value Tag S R I P PM A m/d/yy m/d/yyyy