This performance measure shows how efficiently the Business Office (BO) is managing the financial and business aspects. The BO utilizes Key Performance Indicators (KPIs) to locate barriers to successful operations and design strategies that will lead to better performance. This measure is all encompassing of the DVHA business office including items delivered by the Deputy Commissioner.
November was a difficult month because in addition to changing the format of the report, the Enrollment and Expenditures legislative report was completed by different Business Office staff due to key staff absence. The team is now keenly aware of the requirement to have fully trained back-ups in all required reporting and that this will impact the November KPIs for reporting timely and accurately.
In addition to the legislative report which would have only dropped the KPI by 8% from 100%, the 52 points of light were submitted to AHS and JFO either late, or not at all, reducing the percentage of success by an additional 25%. While this KPI requires that this particular report is sent out on a weekly basis by upper management, the internal process proved successful during November as it left the Business Office review on time throughout the entire month.
Last updated: 09/15/2020