One of the hallmarks of the Vermont Chronic Care (VCCI) is the provision of services through in person meetings with members, to include in their homes, at shelters, motels, and homeless camps. This mode of engagement with member provides the opportunity for an assessment of one’s environment and culture and often supports the evolution of a trusting relationship- all to support effective self-management and sustainable change. This measure is calculated as the percent of all members enrolled during the reporting month that received at least one face to face visit.
In response to COVID-19, the VCCI suspended any in person visits, (member and health/human services providers), March 13, 2020 and expected to see the drop in this measure. Our VCCI team continued to provide services and engage with members through technology – telephone, SKYPE, face time. The VCCI has developed guidance for resumption of in person visits, working with DVHA CMO and other AHS partners. This plan has been shared with our full VCCI team and resumption is planned for week of October 19th.
The VCCI continues to work on staffing goals and standardized documentation and reporting in the new MMIS/Care Management system. Always present influences to this measure are that 1) This measure is based on the month activity and only includes Face-to-Face visits with members that were enrolled during the entire month in the calculation as well as excluding members in an "on-hold" status. This is impacted by members lost to contact. 2) This may also be impacted by the New to Medicaid focus which is done telephonically.
Staffing resources impact this number as currently we have two RN case mangers here less than 6 months and one staff member vacancy.
Last updated: 10/15/2020