This measure captures the non-emergency transportation (NEMT) timely pick up and drop off of Medicaid members to medical appointments. The measure is important to the Provider Member Relations (PMR) Unit because it looks at whether or not Medicaid members are receiving NEMT services within the designated timeframes as defined in the NEMT manual. The PMR Unit is monitoring this measure because significant complaints have been received from members not getting to appointments and not getting picked up in a timely manner.
Prior to August 2017, NEMT was operating as 8 separate entities As of 8/1/2017, the Vermont Public Transportation Association (VPTA) holds the sole contract for non-emergency transportation. Therefore, the measure data will begin at the start of the VPTA contract. VPTA reporting is due to the PMR Unit within 30 days of the end of the month.
Trips in March and April decreased due COVID-19
Last updated: 10/15/2020