Navigation - EHCSF

# of hep C navigators

20Q4 2019

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Why Is This Important?

The number of hep C navigators tells us how many how many peers are available to provide navigation support services and it also shows us how well we're doing with retention of peers in the program.

Story Behind the Curve

Question to PTL Workgroup: Any ideas as to why there was a big jump in Q2 2019? Any factors internal to EHCSF or the Community Navigator Program that led to more peers in the program, or where was there something happening in the city (external factors) that contributed to these numbers?

  Positive Negative
  • The Care Navigator program is cohort-based and therefore cyclical, which may explains the ups and downs in the data.
Quality Improvement Plan
Technical Notes

Description of data: The number of Community Navigators actively providing client navigation services. 


  • Data time frame: 2018-2019
  • Data as of September 29, 2020

Inclusion/Exclusion Criteria: Includes data from the Community Navigator program. 

Description of Data Source:

Reference for QI Plan: 

Relevant PTL Strategic Priorities:

  • SP 3 - expand treatment in non-clinical spaces
  • SP4 - support rapid HCV start initiatives for PWID
  • SP5 - broaden simple navigation and linkage models
  • SP9 - improve community leadership
  • SP10 - improve engagement in HCV services
Scorecard Result Container Indicator Measure Action Actual Value Target Value Tag S R I P PM A m/d/yy m/d/yyyy