Navigation - EHCSF

# of interactions by hep C navigators

1,451Q4 2019

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Why Is This Important?

The number of interactions tell us how well we are doing at providing navigation/support services to people living with HCV.

Story Behind the Curve

Question to PTL Workgroup: Any ideas as to why there were far less interactions in Q1 of 2019 or a lot more in Q2 of 2019? Any factors internal to EHCSF or the Community Navigator Program that led to less interactions, or where was there something happening in the city (external factors) that contributed to these numbers? Is one reason there were just more (nearly double) peer navigators beginning in Q2?

	Positive	Negative
Internal		The Care Navigator program is cohort-based and therefore cyclical, which may explains the ups and downs in the data.
External

Quality Improvement Plan

Technical Notes

Description of data: The number of interactions Community Navigators have with clients, per quarter. "Interactions" include 1. accompany to appointment 2. HCV education and 3. Referral to HCV testing/treatment

Time:

Data time frame: 2018-2019
Data as of September 29, 2020

Inclusion/Exclusion Criteria: Includes data from the Community Navigator program.

Description of Data Source: Community Navigators complete data forms for each interaction which are then submitted to SFDPH.

Reference for QI Plan:

Relevant PTL Strategic Priorities:

SP 3 - expand treatment in non-clinical spaces
SP4 - support rapid HCV start initiatives for PWID
SP5 - broaden simple navigation and linkage models
SP9 - improve community leadership
SP10 - improve engagement in HCV services