Navigation - EHCSF

# of interactions by hep C navigators

1,451Q4 2019

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Why Is This Important?

The number of interactions tell us how well we are doing at providing navigation/support services to people living with HCV. 

Story Behind the Curve

Question to PTL Workgroup: Any ideas as to why there were far less interactions in Q1 of 2019 or a lot more in Q2 of 2019? Any factors internal to EHCSF or the Community Navigator Program that led to less interactions, or where was there something happening in the city (external factors) that contributed to these numbers? Is one reason there were just more (nearly double) peer navigators beginning in Q2?

  Positive Negative
  • The Care Navigator program is cohort-based and therefore cyclical, which may explains the ups and downs in the data.
Quality Improvement Plan


Technical Notes

Description of data: The number of interactions Community Navigators have with clients, per quarter. "Interactions" include 1. accompany to appointment 2. HCV education and 3. Referral to HCV testing/treatment


  • Data time frame: 2018-2019
  • Data as of September 29, 2020

Inclusion/Exclusion Criteria: Includes data from the Community Navigator program. 

Description of Data Source: Community Navigators complete data forms for each interaction which are then submitted to SFDPH. 

Reference for QI Plan: 

Relevant PTL Strategic Priorities:

  • SP 3 - expand treatment in non-clinical spaces
  • SP4 - support rapid HCV start initiatives for PWID
  • SP5 - broaden simple navigation and linkage models
  • SP9 - improve community leadership
  • SP10 - improve engagement in HCV services
Scorecard Result Container Indicator Measure Action Actual Value Target Value Tag S R I P PM A m/d/yy m/d/yyyy