Connection to services for the homeless

By June 2018, increase the number of calls from homeless persons to Butte 2-1-1 services from 602 to 728 (10%) as measured by the Butte 2-1-1 internal call data report.

Current Value

602

2015

Definition

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Story Behind the Curve

Partners

Butte 2-1-1, Butte County Public Health Department (BCPHD), Enloe Medical Center, Torres Community Shelter

What Works

SSI/SSDI Outreach, Access, and Recovery (SOAR), a federal initiative to increase access to disability benefits among people who are homeless or at risk of homelessness and who have mental illness or other co-occurring disorders.

Case Management for Homeless Clients Who Are Not Obviously Disabled. Available at: http://www.nhchc.org/wpcontent/uploads/2011/10/Feb...

National Health Care for the Homeless Council. Available at: https://www.nhchc.org/

Health Care Utilization in Homeless People: Translating Research into Policy and Practice. Available at: http://meps.ahrq.gov/mepsweb/data_stats/Pub_ProdRe...

Strategy

Activity	Target Date	Resources Required	Lead Person/ Organization	Anticipated Product or Result
Outreach to Feather River Hospital (FRH) Case Management Unit regarding Butte 2-1-1 service.	7/31/15	BCPHD personnel time, Butte-2-1-1 reference materials	BCPHD	FRH utilizes Butte 2-1-1
Outreach to California Health and Wellness regarding Butte 2-1-1 service.	7/31/15	BCPHD personnel time, Butte-2-1-1 reference materials	BCPHD	Awareness of Butte 2-1-1 services increased within CA H&W organization; increased use of Butte 2-1-1 services by homeless persons.
Include Butte211 referral in BCPHD nurse case management activities.	7/31/15	BCPHD personnel time, Butte-2-1-1 reference materials	BCPHD	Increased utilization of Butte 2-1-1 services for BCPHD clients.
Outreach to Butte County Department of Employment and Social Services (DESS) regarding Butte 2-1-1 service.	9/30/15	BCPHD personnel time, Butte-2-1-1 reference materials	BCPHD	Increased utilization of Butte 2-1-1 services for DESS clients.
Outreach to Ampla Health regarding Butte 2-1-1 service.	9/30/15	Butte 2-1-1 personnel time, Butte-2-1-1 reference materials	Butte 2-1-1	Ampla Health utilizes Butte 2-1-1 materials with clients, especially if they are homeless.
Discuss utilization of Butte 2-1-1 with Enloe Medical Center DCU RN Floor Manager.	9/30/15	Staff time, Butte 2-1-1 reference materials	Enloe Medical Center	Direct patient care RN manager is aware of Butte 2-1-1 service and benefit to patients. Increased use of Butte 2-1-1 from homeless patients.
Distribute Butte 2-1-1 information at Enloe Medical Center sites.	9/30/15	Butte 2-1-1 printed materials; Enloe Medical Center Print Shop	Enloe Medical Center	Patients utilizing Enloe Medical Center for health care are informed of Butte 2-1-1 services: increased use of Butte 2-1-1 from homeless patients.
Research best practices for homeless persons accessing services via 2-1-1 network.	9/30/15	Butte 2-1-1 personnel time	Butte 2-1-1	Data collection for evidence-based practice
Meet and discuss strategy for adding Butte 2-1-1 to Enloe Medical Center discharge policies/guidelines.	10/31/15	Enloe Medical Center personnel time	Enloe Medical Center	Butte 2-1-1 referral added to patient discharge plan.
Write a policy and/or guideline that includes Butte 2-1-1 referrals in Enloe Medical Center Discharge Plan.	1/31/16	Enloe Medical Center personnel time	Enloe Medical Center	Increased use of Butte 2-1-1 from homeless patients.
Distribute and/or communicate policies and/or guidelines for homeless persons accessing 2-1-1 from healthcare network partners.	6/1/16	Enloe Medical Center personnel time	Enloe Medical Center	Additional medical facilities developing and/or utilizing discharge policy that incorporates 2-1-1 referrals.
Distribute and/or communicate best practices for homeless persons accessing 2-1-1 from healthcare network partners.	6/1/16	Butte 2-1-1 personnel time	Butte 2-1-1	Stakeholders receive/provide feedback on recommended best practices from Butte 2-1-1.
Implement best practices for homeless persons accessing 2-1-1 from healthcare network partners.	6/1/16-6/1/18	Personnel time	All Stakeholders	Develop and implement coordinated partnership plan using best practices. Smart Objective reached: By June 2018, increase the number of calls from homeless persons to Butte 2-1-1 services by 10%.

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