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Healthy Families America Home Visiting (Baltimore County FY17 and Beyond - (ANNUAL)

How Well: % of families replying they were "satisfied" with the program, as reported on the annual satisfaction survey (ANNUAL)

Current Value

100.0%

FY 2023

Definition

Line Bar

Story Behind the Curve

The annual satisfaction survey is distributed to families in May.  The survey is typically hand delivered to the family caregiver, during a home visit, by the family support specialist.  After the caregiver privately completes the survey and places it in a sealed envelope, the family support specialist returns it to the program director for analysis. Due to the COVID-19 pandemic, as of March of FY20 all home visits were delivered virtually.  As such, the FY 22 survey was delivered electronically which may have contributed to a very low survey return rate (17).  The results of the survey indicated that 100% of caregivers were satisfied with services, but this result must be considered in the light of an extremely low survey return rate. Anticipating that home visits may remain virtual throughout this year, HFBC is considering several strategies to increase the survey return rate in FY23 when families will have the choice of virtual or face-to-face home visits. 

Partners

  • Baltimore County Department of Health
  • Baltimore County Department of Social Services
  • Franklin Square Medical Center
  • Baltimore County Public Schools

What Works

Action Plan

Data Discussion

FY23: The annual target for percent of participants replying they were "satisfied" with the program as reported on the Annual Satisfaction Survey is 80%. During FY23, 100% or 32 of 32 families replying to the Annual Satisfaction Survey reported they were satisfied with the program.

 

A total of 100% or 17 of 17 family caregivers surveyed indicated they were satisfied with service delivery in FY22. However, a change in the typical survey delivery method may have contributed to an extremely low return rate of only 17 surveys.  This result must be considered in light of an extremely low survey return rate.

  

Definition: 

Annual Satisfaction Survey:  A family is considered to be “satisfied” with service when they indicate “satisfied” or “highly satisfied” on the Annual Satisfaction Survey. 

Measurement Tool Used

Clear Impact Suite is an easy-to-use, web-based software platform that helps your staff collaborate with external stakeholders and community partners by utilizing the combination of data collection, performance reporting, and program planning.

Scorecard Container Measure Action Actual Value Target Value Tag S A m/d/yy m/d/yyyy