Business Office

What We Do

The Business Office (BO) supports, monitors, manages, and reports on all aspects of fiscal planning and responsibility. The unit includes Accounts Payable/Accounts Receivable (AP/AR) & Fiscal Analytics.

  • The AP/AR Unit is tasked with processing vendor payments, reimbursement of employee travel expenses, billing and receipt of provider assessments, collection of pharmacy assessments, drug rebate receipts, and other miscellaneous receivables. This unit is also responsible for reconciliations, financial reporting, tracking of department assets, and assisting with audits.
  • The Fiscal Analytics Team formulates and performs analysis of the programmatic budget, periodic financial reporting, and ad-hoc research requests providing analytic support for DVHA leadership. This team monitors program changes to determine financial impact, assists with programmatic budget preparation, and ensures financial reporting alignment with federal and state regulations.  Maintaining expertise in federal rules and regulations related to the provision of Medicaid Services under existing and future waivers.  Ensuring close collaboration with project staff to promote compliant cost allocation strategies while maximizing federal revenue. 
Who We Serve
  • Department of Finance & Management
  • State of Vermont Treasurers Office
  • DVHA Vendors
  • DVHA Contractors
  • DVHA Grantees
  • Agency of Human Services
  • Agency of Digital Services
  • Office of the Attorney General
  • AHS CO
  • State of Vermont Legislature – Joint Fiscal Committee
How We Impact

The Business Office is responsible for estimating, implementing and tracking Medicaid budget while projecting and presenting caseload as well as expenditure estimates.  This unit deals with the Legislative budget requests, the fiscal analysis for all Medicaid changes, and production of all departmental expenditure reporting using Generally Accepted Accounting Principles (GAAP) and statutory basis of accounting principles.  In the last year, we have implemented improvements to the method for Incurred but Not Reported (IBNR) calculations and per member per month calculations. The team is responsible for communicating changes to the required reporting to the fiscal agent and ensuring that those changes are implemented in accordance with AHS’ needs. 


Within the accounts payable responsibilities, the Business Office is engaged in an improvement project to move to electronic document storage and process routing.


Action Plan

The Business Office's top 2 SFY20 priorities are:

  • Continuing to develop in-depth work instructions for all areas of the Business Office responsibility and fully train back-ups in those tasks. This will ensure that service and reporting are delivered consistently. This will further allow us to develop target ranges for our KPIs and make assessments of individual and team performance. DVHA will also continue to strive to be an active participating partner in projects with a fiscal impact allowing all areas of DVHA business to contribute to the goal. 
  • To improve integration with IT project staff and operations teams in order to provide more accurate and timely support.


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