Job Seeker Services: To implement strong customer-focused practices with 70% sustainable employment placement rate

What We Do

 Through many enhancements within the operations of the Job Centers in Montgomery County and with the implementation of the HIRE (Helping Individuals Reach Employment) program, WSM and its partners have already improved customer access by bringing the services such as workshops and job assistance supports into community libraries and regional centers. WSM will also soon be relocating  the Wheaton Job Center into upgraded and expanded facilities, to support expanded partnerships and training opportunities.  Future strategies include expansion of the HIRE programs to address regional demographics, through the expertise and partnership with non-profit partners that are well established within the community.  Community partnerships help to build trusting relationships and individualized career navigation opportunities for job-seekers, while promoting stronger employment sustainability.

Who We Serve

The WDB has developed an eligibility policy to reflect the state’s priority of service guidance (posted on the WSM website).

WIOA law has identified the following populations as targeted under priority of service:

    • public assistance recipients,
    • low-income adults; and/or 
    • individuals who are basic skills deficient

How We Impact

WSM understands that no matter how streamlined the system is, some customers will need additional navigational support. Core partners are currently reviewing how best to help both sets of customers navigate the system. In addition, WSM will continually work with partners to enhance and eliminate gaps in the customer flow and service delivery model that inhibits customers from receiving meaningful access.

 

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Scorecard Result Container Indicator Measure Action Actual Value Target Value Tag S R I P PM A m/d/yy m/d/yyyy