Chesapeake Helps Queen Anne's County - Annual

What We Do

Chesapeake Helps serves as the Information and Referral Portion (I&R) portion of the Single point of access for Mid-Shore Region including an information/referral line and website for children and family services with screening for the level of need. For FY2016, Chesapeake Helps serves as the Information and Referral (I&R) portion of the Single Point of Access for Queen Anne's County - the other four counties chose not to participate in a multi-county contract.

Story Behind the Curve

Since the funding was drastically cut, the staff was reduced to a contractual position. In addition, the phone calls aren't coming as steady as they used to, which could possibly be because more people are using other means (cell phone internet searches, computer web searches, etc.). And finally, when setting up the matrix for FY2016, all targets took into account that we would only be tracking Queen Anne's County data, except for one, which was a mistake on the part of Jennifer Stansbury. This target was for number of referrals made which shows a target of 1300, but which should have been considerably lower.

What Works

Promising Practice/Model Program/EBP:

Alliance of Information & Referral Systems

Who We Serve

County residents of the 5 Mid-Shore counties: Caroline, Dorchester, Kent, Queen Anne's and Talbot. For FY2016, Chesapeake Helps serves everyone who lives or works in Queen Anne's County.

Why Is This Important?

A strong system of care for children ages prenatal through the start of their school experience not only shows an increased preparation and success in school but it also yields other positive results such as: stronger cognitive skills, lower school dropout rates, social and emotional strength, and lower rates of teen pregnancy and incarceration.

Measures
Time
Period
Current Actual Value
Current Target Value
Current
Trend
Baseline
% Change
PM
2016
161
255
5
-83%
PM
2016
3
2
1
50%
PM
2016
19,580
25,000
1
209%
PM
2016
69,391
1
105%
PM
2016
228
1,300
1
-87%
PM
2014
100%
100%
2
0%
PM
2016
92.26%
90.00%
1
8%
Scorecard Result Container Indicator Measure Action Actual Value Target Value Tag S R I P PM A m/d/yy m/d/yyyy