MMIS Program Maintenance & Operations Unit

What We Do

The MMIS Maintenance & Operations (M&O) Unit supports DVHA’s priority to effectively manage IT projects by establishing consistent practices and standards to monitor MMIS modules once they are operational. The unit also supports DVHA’s priority to improve operational performance by providing compliance oversight of IT vendors, a consistent DVHA-wide approach to IT change management, and by promoting adherence to national correct coding standards.

Who We Serve

The MMIS M&O Unit supports DVHA leadership, other DVHA units whose work is supported by MMIS modules, other AHS departments that interact with the MMIS, and providers and beneficiaries who rely on the MMIS to process claims for Medicaid services.

How We Impact

The MMIS M&O Unit supports business units in managing MMIS operations, applies consistent methods and standards to IT vendor performance management, and ensures DVHA follows a consistent and transparent approach to IT change management that is aligned with state policies.

Action Plan

The MMIS M&O Unit’s priorities for SFY20 include:


  • Procure Technical Assistance (TA) vendor to provide procurement support for the program
  • DXC contract extension to allow runway to procure Operations Management Module (OMM)
  • Receive Final CMS Certification approval for Care Management and Provider Management
  • Issue RFP for Medicaid Data Warehouse (MDW) and data analytic tools
  • Continued implementation activities associated with Electronic Visit Verification (EVV)
  • Continue MMIS system modifications to support payment reform initiatives
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